Refund policy
Returns and exchanges
Splensive is operated by Xitoen Trading LLC. Please contact service@ladiesclothing.cc with your order number before sending an item back.
30-day exchanges
You may request an exchange within 30 days of delivery. Items must be unworn, unwashed, undamaged and in saleable condition with their original packaging and proof of purchase. Return postage and the cost of sending the replacement are not included and are payable by the customer, except where applicable law requires otherwise. There is no restocking fee.
Items damaged in transit or with a quality defect
If clothing arrives damaged due to transportation or a quality defect, contact us within 30 days of delivery to request a return. Include your order number, a description of the issue and clear photos of the item and packaging. Return shipping is not included in our voluntary policy, except where applicable law requires us to cover it. We will explain the next steps before you send anything back.
If you receive an incorrect item, please contact us promptly so we can investigate and resolve the issue.
Return eligibility
Change-of-mind returns are not included in this voluntary policy. Damage caused by misuse, wear, washing or improper care is not covered. Customized items are not eligible for change-of-mind returns or exchanges. These limitations do not affect rights or remedies required by applicable consumer law.
How to request a return or exchange
- Email service@ladiesclothing.cc with your order number and request. Include photos when reporting damage or a defect.
- Wait for our instructions and the appropriate return address. The business address below is not automatically the return destination.
- Package the item securely and retain your postage receipt and tracking information.
- After receiving and inspecting the item, we will notify you of the outcome and any approved refund or exchange.
Refunds
Approved refunds are issued to the original payment method. Payment-provider processing can take 7–10 business days. Paid shipping charges are not refunded under our voluntary policy, except where required by applicable law. If your refund has not appeared after the expected processing period, check with your payment provider and contact us for assistance.
Order cancellations
For non-customized items, contact us as soon as possible if you wish to cancel before shipment. Once an order has shipped, cancellation is no longer available; any return or exchange is subject to this policy and applicable law.
Delivery issues
Please provide an accurate delivery address. Contact us promptly if an address needs correction or if tracking shows delivery but you cannot locate the parcel, so we can assist with the carrier investigation.
Contact
Brand and merchant display name: Splensive
Legal business entity: Xitoen Trading LLC
Business address: 130 E Pikes Peak Ave STE 306, Colorado Springs, CO 80903, United States
Email: service@ladiesclothing.cc
Phone: +1 205-635-5017